Refunds & cancellations

This policy applies to paid seats for Automate Advanced workshops, mentorship packages, and clinics. Rates on this site are informational; payment is arranged separately after we confirm a seat.

Eligibility

A full refund is available if you cancel in writing more than fourteen days before the lesson start date (or before the first mentorship session). Cancellations between fourteen and seven days before start may receive a fifty percent refund. Within seven days, fees are non-refundable unless we cancel the lesson.

Non-refundable items

Clinic drop-in seats booked within twenty-four hours of start are non-refundable. Printed workbooks already posted or collected are non-refundable once dispatched.

Deposits

Where a deposit holds an Intensive seat, the deposit is credited to the balance. If you cancel outside the refund windows above, the deposit may be retained as a cancellation fee.

Rescheduling

You may request one free transfer to a later cohort of the same lesson if seats remain, provided you write to us at least seven days before the original start. Further transfers may incur an administrative fee of A$40.

No-shows

Missing a session without notice is treated as a late cancellation. Mentorship sessions missed without twenty-four hours’ notice are forfeited for that session slot.

Work already started

If a mentorship package has begun, refunds apply only to unused remaining sessions, calculated pro rata, when cancellation falls inside the windows above.

Process and timing

Email info@automate-advanced.digital with your name, lesson, and booking reference. Approved refunds are returned to the original payment method within ten business days.

Our cancellations

If we cancel a lesson, you may choose a full refund or a transfer to a later date at no charge.

Exceptions

Australian Consumer Law rights that cannot be excluded continue to apply. Contact us if illness or other serious circumstances prevent attendance; we will consider goodwill transfers case by case.